Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQs vary by product line. For smartphones, MOQs typically start at 20 units per model. For FMCG and beauty, most lines have case-pack MOQs (12–48 units). Full MOQs are provided at quotation.

Question 2

How do I become a customer?

Accepted Answer

Complete our contact form or email us with your business details. Our onboarding team verifies new accounts within 24 hours.

Question 3

What payment methods do you accept?

Accepted Answer

Bank transfer (SEPA, SWIFT, ACH, Faster Payments) is our primary method. Approved accounts may operate on 30-day terms.

Question 4

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide from our US, UK and EU hubs, with air and ocean freight options depending on volume and urgency.

Question 5

How long does delivery take?

Accepted Answer

Domestic UK: 1–3 business days. EU: 2–5 days. US: 2–5 days. International air: 4–7 days. Ocean freight: 25–45 days port to port.

Question 6

Can I get samples?

Accepted Answer

Sample requests are considered on a case-by-case basis, typically for prospective accounts placing an initial trial order. Sample costs may be credited against your first order.

Question 7

Do you offer credit terms?

Accepted Answer

Yes, subject to a credit check and trading history. Standard terms for approved accounts are Net 30.

Question 8

How do I track my order?

Accepted Answer

Once your consignment leaves our warehouse, you will receive an email with the carrier tracking number.

Question 9

What brands do you carry?

Accepted Answer

Over 500, including Apple, Samsung, Sony, Bose, Dyson, L'Oréal, Estée Lauder, LEGO, Mattel and many more. See our Brands page.

Question 10

Are your products genuine/authentic?

Accepted Answer

Every unit we ship is authentic, sourced directly from brand-authorised channels with full documentation.

Question 11

Do you have a product catalogue?

Accepted Answer

We share tailored catalogues by category and region on request — this ensures pricing reflects current stock and local market conditions.

Question 12

How do I get wholesale pricing?

Accepted Answer

Register through our contact form. Our team will match you with an account manager who provides live pricing for your requested lines and quantities.

Question 13

Can I visit your warehouse?

Accepted Answer

Warehouse visits are available by appointment for active or prospective accounts. Contact your account manager to arrange.

Question 14

What is your returns policy?

Accepted Answer

Wholesale returns are accepted for damaged, defective or not-as-described Goods within stated time limits. See our Returns & Refunds page.

Question 15

How do I contact my account manager?

Accepted Answer

Every active account is assigned a dedicated account manager. Contact details are supplied at onboarding and included on all invoices.

Question 16

Do you offer private label services?

Accepted Answer

For select FMCG and beauty categories, yes. Minimum production runs and lead times apply — contact our sourcing team to discuss.

Question 17

Are your prices negotiable at volume?

Accepted Answer

Absolutely. Our pricing structure is tiered. Larger commitments unlock better unit economics — talk to your account manager.

Question 18

How do you handle warranty claims?

Accepted Answer

Warranty claims are handled per manufacturer terms. Our support team facilitates RMAs where the brand supports channel returns.

Frequently asked questions