1. Company information
These Terms and Conditions ("Terms") govern the supply of goods by Chocolicious Ltd. ("Chocolicious", "we", "us", "our"), a company registered in England and Wales with its registered office at 20 Wenlock Road, London N1 7GU, United Kingdom.
2. Definitions
- Company — Chocolicious Ltd.
- Customer — any business, legal entity or authorised representative placing an order with the Company.
- Goods — the products supplied under a Contract.
- Order — a written request by the Customer to purchase Goods.
- Contract — the binding agreement formed when the Company accepts an Order in writing (including by email or invoice).
3. Placing an order
All orders must be submitted in writing (email or via the customer portal) and include the products, quantities, requested delivery address and any special instructions. An Order constitutes an offer by the Customer to purchase Goods on these Terms. No Order shall be deemed accepted until the Company issues written confirmation or a pro-forma invoice.
4. Pricing and payment terms
All prices are quoted exclusive of VAT (where applicable), duties, taxes and shipping. Prices are subject to change until an Order is confirmed. Unless otherwise agreed in writing, payment terms are 100% pre-payment via bank transfer prior to despatch. Approved account customers may operate on agreed credit terms. Late payment attracts statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Minimum order quantities
Minimum Order Quantities (MOQs) apply to most product lines and are stated at the point of quotation. The Company reserves the right to decline orders that fall below the applicable MOQ.
6. Delivery and shipping terms
Delivery times are estimates only. Risk in the Goods passes to the Customer upon collection or delivery to the first carrier (Incoterms 2020 EXW or FCA as applicable, unless otherwise agreed). Title in the Goods does not pass until the Company has received cleared payment in full.
7. International shipping and customs
For international orders, the Customer is the importer of record unless otherwise agreed. The Customer is responsible for import duties, taxes and customs clearance in the destination country. The Company will provide standard shipping documentation (commercial invoice, packing list, certificates where applicable).
8. Returns and refunds
Wholesale purchases are non-returnable unless the Goods are defective, damaged in transit or materially not as described. Please refer to our Returns & Refunds Policy for the full process and time limits.
9. Damaged or defective goods
The Customer must inspect Goods within 48 hours of receipt and notify the Company in writing of any shortage, damage or defect, providing photographic evidence and the delivery note reference. Claims made outside this period may be rejected.
10. Product descriptions and accuracy
Product descriptions, images and specifications are provided for reference only. Minor variations in packaging, weight and colour may occur, particularly for internationally sourced goods. Firmware or region-specific variations are the Customer's responsibility to verify prior to order.
11. Intellectual property
All trademarks, brand names and logos remain the property of their respective owners. The Company sells authentic branded Goods but grants no licence in respect of any intellectual property rights.
12. Confidentiality
Each party shall keep confidential all pricing, commercial terms and non-public information disclosed by the other party and shall not use such information other than for the performance of the Contract.
13. Force majeure
Neither party shall be liable for any delay or failure to perform arising from events beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government action, industrial action, transport disruption or shortage of raw materials.
14. Governing law
These Terms and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales.
15. Dispute resolution
The parties agree to attempt to resolve any dispute through good-faith negotiation. Failing resolution within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to these Terms
The Company may amend these Terms from time to time. The current version will always be available on our website. The Terms in force at the time an Order is accepted will apply to that Contract.
17. Contact for legal matters
Legal correspondence should be addressed to Chocolicious Ltd., 20 Wenlock Road, London N1 7GU, United Kingdom, or by email to chocoliciousamz@gmail.com.