As a wholesale distributor, our returns policy differs from consumer retail. Please read carefully.
Time limits
- Shortage or damage claims: 48 hours from delivery.
- Defective goods claims: 14 days from delivery.
- Not-as-described claims: 7 days from delivery.
Condition requirements
Goods must be returned in their original sealed manufacturer packaging, unused, complete with all accessories, documentation and serial numbers matching the original despatch. Opened, activated or altered Goods cannot be returned.
How to raise a return
- Email chocoliciousamz@gmail.com with your invoice number, product SKU, quantity and reason.
- Include photographic evidence for damaged or defective items.
- You will receive an RMA (Return Material Authorisation) number within 2 business days.
- Ship the Goods to the address supplied with the RMA — returns without an RMA will be refused.
Refund timelines
Approved refunds are processed within 10 business days of receipt and inspection of the returned Goods, to the original payment method or account balance.
Damaged goods procedure
Sign for deliveries as "damaged" wherever visible damage is apparent. Photograph the packaging before opening. Contact us immediately — timely notification is critical for our carrier insurance claims.
Contact
Returns team: chocoliciousamz@gmail.com · +1 (530) 739-1014.